1. We ensure that all items are securely packed. They are also fully insured; unless instructed to the contrary.
2. If an item is lost or damaged in transit the customer will receive a full refund.
3. Certain items may require a customs form before they can be shipped from the US. This may result in a short delay before they can be dispatched. International customers will be contacted for their approval of the postage required. We only charge what we are charged.
4. Deliveries are usually made within 3-7 working days, while deliveries overseas usually take 6-10 working days.
5. Within 7 days of receipt of your items if you are not entirely satisfied with your purchase it can be returned and a refund will be made, provided the items are in the same condition as when purchased. The refund will be made on our receiving the returned goods.
6. We ship exclusively by USPS mail with tracking number.